How to Help a Parent or Loved One Get Comfortable With Technology

If you're the go-to tech helper in your family, you’ve probably heard this before:

Or maybe:

The truth is, they’re not. And they can learn. They just need the right kind of support.

At GOLD, we work with older adults every day who are curious, capable, and just a little hesitant. If you're trying to help a parent, grandparent, or loved one get more confident with technology, here are a few tips that can make the process smoother, and maybe even a little enjoyable for both of you.

1. Start with What Matters Most

Before diving into all the bells and whistles, ask what they want to do.Is it texting the grandkids? Booking doctor appointments online? Watching church on Sundays?

Starting with something meaningful makes the learning feel more personal, and worth the effort.

2. Use Their Devices, Not Yours

Helping them on your phone or laptop is a recipe for frustration. Show them how to do things directly on their own device, whether it’s a tablet, phone, or desktop, so they can build muscle memory and confidence in the process.

3. Write It Down (With Big, Clear Steps)

Even the most tech-savvy of us forget instructions. Create a simple, handwritten or printed guide they can keep nearby. One task per page. Big text. No jargon.

We’ve found this helps reduce stress and makes repetition easier.

4. Be Patient and Try Not to Take Over

It’s tempting to grab the phone and do it for them. Try to resist. Learning happens through doing, not watching. Let them press the buttons, even if it’s slower.

Cheer on small wins. They matter more than you think.

5. Point Them Toward Friendly Resources

If you’re not around to help, having a backup matters. That’s where we come in.

GOLD offers classes, one-on-one support, and easy-to-follow guides designed specifically for older adults. No tech jargon, no judgment, just real help, delivered with patience.

Want to Make It Easier? We’ve Got You.

We created a printable checklist just for this, a quick-start guide to helping your loved one feel more confident with tech.

You can grab it here:

And if they’re ready to take the next step, invite them to one of our beginner-friendly workshops or community events.

Because everyone deserves to feel connected, no matter their age.