Our Approach
GOLD helps organizations and communities turn digital access into real-world ability.
We do this through guided support, accessible learning resources, community partnerships, and measurable outcomes.
We Don’t Stop at Instruction. We Measure What People Can Do.
- 1.
Identify
Understand the digital barriers people encounter.
- 2.
Enable
Provide accessible resources, guided support, and community-based instruction.
- 3.
Verify
Measure whether participants can successfully complete meaningful digital tasks.
- 4.
Sustain
Follow up to understand continued use, confidence, and remaining barriers.
How GOLD Measures Digital Ability and Continued Use
Before we teach anything, we ask. What are people afraid of? Where don’t they feel confident? What gets in their way? What is hardest for them?
We ask because their answers matter. Healthcare, banking, and everyday life have moved online, and no one stopped to ask whether that worked for the people expected to use it. Many older adults feel nervous, frustrated, or embarrassed by technology, and they have nothing to apologize for.
So we start wherever each person is, not where anyone thinks they should be. We go at their pace, and we work with them to ease that fear and restore their confidence in themselves to try, to learn, and to do.
Then we find out whether it worked. At the end of each workshop, we ask what people tried, how their confidence has changed, and what they plan to do or try on their own. Four to six weeks later, we check back in to learn what they are still using, how confident they feel, and what still stands in their way.
Access is not the same as ability. Ability starts with believing you can try, and we help people get there.
Our Impact
- Older adults served
- 11,000+Older adults served
- Digital health participants supported
- 6,200Digital health participants supported
- States reached through virtual programming
- 18States reached through virtual programming
- Successful task completion
- 85%Successful task completion
GOLD is building a repeatable digital adoption and implementation model that serves older adults while creating meaningful partnership opportunities for healthcare systems, banks, technology companies, government agencies, and community organizations.