Digital health
MyChart and other patient portals
Refilling a prescription, booking an appointment, reading a result. The things that used to mean a phone call and a wait.
- Refilling a prescription without calling the office
- Scheduling, changing, or cancelling an appointment yourself
- Sending your care team a question and finding their answer
- Reading a test result and knowing what it means for you
6,200people have come through our patient portal programming, in collaboration with Epic
Scam defense
The S.C.A.M. framework
Four steps, practiced on the kind of messages going around right now, so you can spot one before it costs you anything.
- Stop, Confirm, Avoid sharing, Make a report, practiced on real messages
- Why caller ID and sender addresses can lie, and what to trust instead
- What to do in the first ten minutes if you already clicked
- Passwords and two-step sign-in, set up on your own device before you leave
90%tell us they feel safer about scams afterward
AI readiness
ChatGPT, Gemini, Claude and Copilot
What these tools can actually do for you day to day, and how to ask so the answer comes back useful.
- Getting help with an everyday task: a letter, a list, a recipe, a summary
- Having something confusing explained back to you in plain language
- Asking a question in a way that gets you a genuinely useful answer
- Where these tools already sit inside the apps you use every day
7 in 10use a conversational AI tool after the workshop
Coming next
Room to grow
What people need keeps changing, and what we teach changes with it. This is where a fourth area would sit.
