The technology is already in their hands. We build the confidence to use it.

Access is not ability.

Organizations moved their services online, and many older adults already have the devices to reach them. What is missing is the confidence to use those services. GOLD closes that gap hands-on, with people practicing the real task on their own device.

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How we work with you

Designed around your technology, your population, and your goals.

GOLD develops digital adoption programming around the needs of each organization and the people it serves. We identify where people are getting stuck, then tailor the education, resources, delivery, and measurement to help them move forward.

• Programming designed for your environment

  From patient portals and AI tools to financial and public-service platforms.

• Education built for the people you serve

  Reflecting their needs, barriers, confidence, and experience.

• Flexible delivery

  Workshops, videos, staff training, community-based support, or a combination.

• Measurement aligned to your goals

  So you can see what people can do, where barriers remain, and what changes over time.

What the work adds up to

Older adults reached since 2025

10,000+Older adults reached since 2025

Report increased confidence using technology

92%Report increased confidence using technology

Complete a real task during the workshop

85%Complete a real task during the workshop

States reached

16States reached

From participant surveys and program records kept since 2025, including closed sessions not listed on this site. A full methodology is in preparation, and aggregate results are available to funders and partners.

Health systems

You've invested in patient portals. We help your patients actually use them.

Every system gets stuck somewhere different. We start by finding where your patients drop off, then build the program around your portal and your patients.

• We find the real barrier first: account activation for one system; passwords, MFA, test results, or messaging a provider for another
• Short videos built for your system, in English and Spanish
• Training for your staff, so patients get the same help at every touchpoint
• Dedicated resources one click away for your patients
• Data on where patients get stuck, what they can do afterward, and what still needs work

Funders and foundations

Your grant reaches people directly, with outcomes you can report.

We shape the programming around the community you fund and the outcomes you care about, then measure what people can actually do.

• Programming designed around the population you want to reach and the barriers it faces
• Measured on ability, not attendance: confidence, task completion, and follow-up
• Reporting that shows what changed and where barriers remain
• Free to the learner

Research partners

We work with thousands of older adults a year and collect survey data at scale.

A research partnership starts from your question and the population you want to reach. We shape the programming and the measurement around both.

• Access to older adults across digital health, scam defense, and AI readiness workshops
• Participant surveys and follow-up collected at scale
• Programming and measurement that can be shaped around a study design
• Seeking academic partners in public health, aging, and digital health equity

Government and public agencies

We help residents use the digital services you already provide.

We start with the services your residents struggle to use, then teach those exact tasks on the devices they already own.

• Built around your platforms: health portals, benefits, and fraud reporting
• Delivered where residents already are: senior centers, libraries, and town programs
• Measurement that shows which services residents can now use, and where they still get stuck

Corporate partners

Support a cause your customers and employees care about.

Your sponsorship funds programming shaped around the communities you serve, with results you can point to.

• Workshops in the communities where your customers and employees live
• Focus areas chosen with you: digital health, scam defense, or AI readiness
• Visibility as a supporter of the work
• Impact reporting on what people can do afterward, not just how many attended

How a partnership works

1. 1 Talk

   Tell us what you are trying to move, and we will tell you honestly whether we can help.

2. 2 Start focused

   A defined pilot with a measurable goal.

3. 3 Measure and grow

   We report what changed. If it works, we expand together.

Start a conversation

Tell us what you are working toward and where you think GOLD could help.